Answered By: Sawyer Library Reference Last Updated: Apr 20, 2017 Views: 32
Note: This problem was supposedly resolved in November of 2012, but was spotted again in June 2013. This LibAnswer will remain here....just in case!
Unfortunately, because the Law Library also has a ProQuest database, we are currently experiencing this sporadic issue (as ProQuest tries to keep our two accounts separate). It can happen in ABI/INFORM Complete and any other ProQuest database we lease or own. We have addressed the problem multiple times with the company. But do not despair. It just takes a couple of extra key strokes to reach the content you want. If you see this message indicating that the database cannot identify the Library you are associated with,
just open the drop down box, Select Suffolk University, then click the Log In button and you should be put into the database.
Sorry for the extra steps, but database vendors can be bureaucratic and problematic at times!