Answered By: Sarah Griffis
Last Updated: Apr 20, 2017     Views: 58

If a proxy error appears after entering your name and ID number, but before entering the database, try the following solutions:

  • Refreshing the page
  • Clear the browser's cookies and cache
  • Try a different browser on your computer. E.g. if the error appears in Firefox, try to access the database from Internet Explorer or Safari.

If refreshing the page or clearing the browser cache does not resolve the problem, but changing browsers does, please report the issue to

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