Answered By: Sarah Griffis
Last Updated: Apr 20, 2017     Views: 93

You will need to re-enter your username and password. To do so:

  1. Click the Resume button in the printer menu
    screenshot of the printer bar with resume circled
  2. A login box will pop up, enter\ followed by the username and password you use to log into your Suffolk email account.
    Screenshot of the Papercut Login
  3. Check the box to make the keychain remember this username and password.

If this problem seems to recur, it is possible that your computer's keychain is storing an incorrect username and password combination.  Removing all saved passwords for PaperCut is a good way to start fresh.

Here are the steps for removing incorrect username/password combinations from your keychain:

  • Select Go from the top menu of your Mac
  • Choose Utilities
    screenshot of the Mac Go menu with Utilities circled
  • Choose Keychain Access
    screenshot of the utilities window with Keychain access being pointed ad
  • Choose Passwords from the left sidebar
    screenshot of the keychain sidebar menu with passwords circled
  • Scroll through the list of applications, and highlight any entries that refer to the Papercut Application
  • Delete them

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